Making an Impact: Andrew Ward's Story of Restoring Stability and Closure

At DBS, our mission goes beyond simply fixing homes; it’s about making a meaningful impact on our customers’ lives. One powerful example of this is Andrew Ward’s recent project, which highlights the profound difference our work can make.

Andrew's story revolves around a customer whose home was settling over the main beam—a problem that had become more than just a structural issue. The beam was a poignant reminder of a difficult personal journey. The customer had initially tried to address the issue himself but was unable to complete the fix. His focus during this time was on caring for his ailing wife, whose deteriorating health made navigating around the beam a dangerous challenge.

After his wife’s passing, the customer decided it was finally time to address the longstanding issues with his home. Recognizing the emotional significance of this repair, DBS approached the situation with both technical expertise and a deep sense of empathy. We understood that this project was about more than just stabilizing a home; it was about offering reassurance and closure.

Our Customer Care team quickly arranged a home inspection. Andrew Ward, our skilled System Design Specialist, conducted the visit with both empathy and a thorough evaluation. It was concluded that implementing a comprehensive stabilization solution would be the most effective way to address the settling issue and secure the home’s long-term stability.

Our dedicated production team, led by a skilled foreman and installers, executed the installation with care and precision. We strategically placed the piers to stabilize the foundation while minimizing disruption to the property. True to our commitment, we left the home in better condition than we found it.

By the end of the project, the customer saw a noticeable difference. The structural integrity of his home was restored, and he found a sense of peace knowing that this aspect of his life was finally secure. This project was a significant testament to our mission at DBS—to deliver not only effective home solutions but also a supportive and impactful experience during crucial transitions.

At DBS, we are honored to be part of such transformative experiences. Andrew Ward’s story is a shining example of how our work extends far beyond repairs, making a real difference in our customers' lives and reaffirming our dedication to excellence in every project we undertake.